»   Visa Bureau: Terms of Use   »  Terms of Service - American ESTA

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Terms of Service

United States ESTA

These are the Terms and Conditions under which Visa Bureau Ltd. provides processing for Electronic System for Travel Authorization (ESTA). Please note that by making a payment online with a Processing Agent, thus engaging Visa Bureau to provide you with ESTA processing services, you are confirming that you understand and agree to the terms and conditions of this Agreement.

 Apply here for your ESTA

Definitions

ESTA - Electronic System for Travel Authorization (ESTA). The purpose of the ESTA is “to determine the eligibility of, and whether there exists a law enforcement or security risk in permitting, the alien to travel to the United States. Upon review of such biographical information, the Secretary of Homeland Security shall determine whether the alien is eligible to travel to the United States under the program.” 8 U.S.C. 1187(a)(11)

The ESTA is not a visa but a supplementary authorization to travel that all entrants coming to the United States through the Visa Waiver Progam (VWP) must complete. It is not intended for persons who wish to work or remain permanently in the United States and only grants entry to the United States for 90 days or less as a non-immigrant visitor for business or pleasure.

Processing Agent
– means a person trained by the Visa Bureau to assist in the processing of the ESTA.

Business day
- Monday to Friday 9.30am to 5.30am GMT, excluding all UK public holidays.

Client (‘You’) - means a person who has made a payment to Visa Bureau for the provision of an ESTA or immigration service.

Visa Bureau
- means the Visa Bureau Ltd, trading as Visa Bureau.

VWP - Visa Waiver Program

Registered User ('User') - means a visitor to the Website that has been given valid access to the Visa Bureau by way of an approved username and password.

Service/Services
- means the service which you request via payment from Visa Bureau.

Visa Systems
- means Visa Bureau's licensed proprietary software which facilitates secure access for clients and registered users to multiple online software applications.

Website
- unless otherwise specified, this means the Visa Bureau website, www.visabureau.com

Online Assessment - means Visa Bureau's proprietary online software which facilitates the user to submit their details for assessment via visabureau.com.

Online Verification - means Visa Bureau's proprietary online software which facilitates secure access to clients and registered users to a number of online applications.

Personalised Migration Instructions (PMI) - means the exclusive licence to proprietary visa mapping technology used by Visa Bureau.

Website - unless otherwise specified, this means the Visa Bureau website, www.visabureau.com

1. Supply of Service

Service provided, as per the Terms and Conditions, to include:
Upon Client completion of the ESTA application form provided on the Visa Bureau website, your request for an ESTA will be processed automatically (instantly) or by a Visa Bureau processing agent within 3 business days under normal circumstances.

Your ESTA grant is subject to approval from the United States Government. If your ESTA is approved, we will send confirmation via the contact details you have provided. Visa Bureau cannot accept responsibility if any or part of these details was entered incorrectly.

2. Fees

The fee for the service processing of the ESTA is £15 and is non-refundable.

This includes the United States Department of Homeland Security fee, which is set at US$14. $4 of this fee will go to administrative costs and $10 will go towards funding the activities of the Corporation for Travel Promotion.

As multiple ESTA applications are available under one transaction, the fee payer is deemed to have informed all parties applying under the application of these terms and conditions and accepts responsibility for this.

The fee is for the services stated above. You acknowledge that you are responsible for any additional fees that may be required including but not limited to, medicals, chest X-rays, court documents, couriers, certified copies, police checks, passport renewals and charges relating to the changing of Travel Plans.

Please note: While the Visa Bureau will endeavour to process the application in the shortest possible timescale, it does not provide any guarantees on how long it will take to process your ESTA. We strongly recommend that you do not make any travel booking until you have confirmation of your ESTA.

3. Processing times:

In most circumstances, the ESTA is processed INSTANTLY; after your application is submitted, processing starts immediately and in 90% of cases confirmation of the ESTA grant is received within seconds.

If your ESTA application is granted, Visa Bureau will send confirmation details by email. If your ESTA application is returned as 'pending', it may take up to 72 hours for a decision to be made. If your ESTA application is refused, you will require a full visa for travel, for which the American Visa Bureau will not be able to assist you with.

4. Delays and refusals

Visa Bureau only processes ESTA applications; we do not and will not offer advice on how to proceed or what to do in the event your ESTA application is referred or refused. The fee paid includes processing of the ESTA only and does not include any appeals or additional services. The cost of the ESTA application is non-refundable and should your application be refused, you will not be issued a refund.

As advised above, your ESTA request is processed within 3 business days. In the event that the request processed on our website establishes that you have an existing ESTA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ETSA status and the charge is applied to recover the use of our system resources.

If the client makes an error on the ESTA application, they can reapply but this will incur another service charge of £15.

5. Conditions

Visitors to the United States must be willing and able to abide by the ESTA validity and conditions while in the United States.

If you do not abide by these conditions, your ESTA may be cancelled or you may be subject to other penalties:
6. Your Privacy

Visa Bureau's Privacy Policy governs the way Visa Bureau may use your information. Visa Bureau 's privacy policy may be viewed by clicking here. found to be inadmissible or deportable.

7. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE CLIENT AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CLIENT'S OWN RISK. SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, ADVICE, UNINTERRUPTED ACCESS, OR SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE PROCESSSING OF VISAS, ESTAS AND THE RESULTS OBTAINED THROUGH THE SERVICE.

YOU ACKNOWLEDGE THAT YOU HAVE EXERCISED YOUR OWN SKILL AND KNOWLEDGE IN DETERMINING WHETHER THE SERVICE PROVIDED UNDER THIS SPECIFIC AGREEMENT MEET YOUR SPECFIC REQUIREMENTS AND YOU HAVE NOT RELIED ON ANY STATEMENTS OR REPRESENTATIONS MADE BY THE VISA BUREAU OR ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

THE CLIENT SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CLIENTS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CLIENT.

NEITHER THE VISA BUREAU NOR ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES, CONTENT PROVIDERS, OR RELATED COMPANIES (INDEMNIFIED PERSONS) SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR COSTS (INCLUDING LEGAL COSTS) ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE IN FULL OR IN PART.

TO THE EXTENT THAT LIABILITY CANNOT BE EXCLUDED DUE TO REASONS NEGLIGENCE OR DEFAULT ON THE PART OF THE VISA BUREAU OR INDEMNIFIED PERSONS, THE LIABILITY SHALL BE LIMITED TO THE COST OF THE SERVICE THE CLIENT HAS PROCURED FROM THE CLIENT.

THE CLIENT HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO THE SERVICE.


PLEASE DO NOT ARRANGE ANY TRAVEL TO THE UNITED STATES UNTIL YOU HAVE RECEIVED EMAIL NOTIFICATION THAT YOUR ESTA REQUEST HAS BEEN APPROVED BY THE UNITED STATES GOVERNMENT. VISA BUREAU WILL NOT BE HELD RESPONSIBLE IN ANY CIRCUMSTANCES SHOULD A VISA OR ESTA NOT BE GRANTED OR SHOULD A VISA OR ESTA NOT BE GRANTED IN ANY GIVEN TIME.

PLEASE NOTE THAT ONCE THE ESTA IS GRANTED, IT WILL BE VALID FOR 2 YEARS FROM THE DATE OF ISSUE AND WILL PERMIT A 3 MONTH STAY FROM THE DATE OF EACH ENTRY.

EVERY EFFORT HAS BEEN MADE TO ENSURE THIS AGREEMENT COMPLIES WITH CURRENT UNITED STATES IMMIGRATION LAW. CHANGES IN LEGISLATION CAN OCCUR AND VISA BUREAU WILL NOT BE HELD RESPONSIBLE FOR DELAYS, CANCELLATIONS, NON-ISSUANCE OF VISA AS A RESULT OF LEGISLATION CHANGES.

8. Third Parties

In the event that answers and information provided by Visa Bureau are used by you in advising third parties, please be advised that you do so at your own risk.

You agree that you will not forward information and answers provided by Visa Bureau to any third party. The Client indemnifies Visa Bureau against any loss, action, proceedings, costs, claims and damages which may be caused directly or indirectly by:
any breach by the Client of its obligations under this Agreement, OR;
reliance by any third party on any advice given by the Client, which was derived directly or indirectly from any information (including answers) obtained from Visa Bureau .

9. Affiliates/Third Party Services/Referrals

You understand that Visa Bureau may pay a commission in the form of a referral fee to any organisation that refers business to us, and by agreeing to these terms and conditions, you are acknowledging that we have disclosed these business and financial agreements to you.

In certain cases, Visa Bureau may receive royalties, commissions, referral fees and all marketing contributions from third parties where we refer users of www.visabureau.com to external websites that are not under the control of the Visa Bureau.  Visa Bureau does not accept any liability or responsibility for the services provided by a third party.  We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.

Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from www.visabureau.com, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant.  Visa Bureau will not be held responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. 

10. General

In this Agreement, unless the context otherwise requires references to clauses are to clauses of this Agreement, the singular includes the plural and vice versa, where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning, and a reference to any statute, includes any amendment, consolidation, modification, enactment or reprint of it or any statute replacing it.

The Visa Bureau Website is operated and controlled in England. The validity, interpretation and performance of this Agreement will be governed by the laws of England and Wales. The Client may not assign, sub-license or otherwise transfer the benefit of this Agreement without the prior written consent of Visa Bureau.

The Client agrees that the terms and conditions of this Agreement are for the benefit of Visa Bureau and each of its employees, agents and contractors and are enforceable at the suit of any such person.

No failure or omission by either party to perform or observe the terms and condition of this Agreement will, except in relation to obligations to make payments under it:

11. Independent Legal Advice

All clients are advised that they are entitled to seek independent legal advice before entering into an agreement with Visa Bureau Ltd.

11. Governing Law and Jurisdiction
If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

Any contracts entered into between you, the user, and Visa Bureau shall be deemed to have been made in England and shall in all respects be governed by English Law.

12. Please Note

ESTA confirmations are electronic; therefore no stamp or label will be placed or is required to be placed, in your passport. The ESTA is linked to your passport number.