Terms of Service

New Zealand Working Holiday Visa

These are the Terms and Conditions under which we provide our Working Holiday Visa processing services.

Please note that completing the Visa Bureau Online Assessment is intended to provide a preliminary indication of your eligibility under the working holiday visa at the time you apply only and does not mean you will meet the requirements necessary to ensure a successful visa application. Visa Bureau does not provide any warranty regarding the accuracy or operation of the online assessment, or of the information it contains.

Please click here to view our online assessment disclaimer.

Please note that by making a payment either through a cheque/postal order or electronically via telephone with a Visa Processing Agent, thus engaging Visa Bureau to provide you with visa processing services, you are confirming that you understand and agree to the terms and conditions of this Agreement.

The IAA (Immigration Advisers Authority)

The Immigration Advisers Authority is independent of Immigration New Zealand (INZ). The authority looks after the licensing process, implement standards and codes of conduct and impose sanctions against those giving advice without a license. It also holds an independent Complaints and Disciplinary Tribunal, which is responsible for handling complaints. Anyone can make a complaint about a licensed immigration adviser to the authority.

  • Migration Consultant - means a person trained by, and employed by the Visa Bureau to assess eligibility under specific visa subclasses.
  • Case Worker – means a person trained by, and employed by the Visa Bureau to assist clients in the processing of complex visa applications.
  • Visa Processing Agent – means a person trained by the Visa Bureau to assist in the processing of temporary visas.
  • Business day - Monday to Friday 9.30am to 5.30am GMT, excluding all UK public holidays.
  • Client (‘You’) - means a person who has made a payment to Visa Bureau for the provision of a New Zealand visa or immigration service.
  • NZIS – New Zealand Immigration Service, the New Zealand government department that process all visa and immigration requests and lodgements.
  • Registered User ('User') - means a visitor to the Website that has been given valid access to the Visa Bureau by way of an approved username and password.
  • Service/Services - means the service which you request via payment from Visa Bureau.
  • Visa Bureau - means the Visa Bureau Ltd, trading as Visa Bureau.
  • Visa Systems - means Visa Bureau's licensed proprietary software which facilitates secure access for clients and registered users to multiple online software applications.
  • Online Assessment - means Visa Bureau's proprietary online software which facilitates the user to submit their details for assessment via visabureau.com.
  • Online Verification - means Visa Bureau's proprietary online software which facilitates secure access to clients and registered users to a number of online applications.
  • Personalised Migration Instructions (PMI) - means the exclusive licence to proprietary visa mapping technology used by Visa Bureau.
  • Website - unless otherwise specified, this means the Visa Bureau website, www.visabureau.com.
1. Online Assessment & Telephone Consultation

Completing the Visa Bureau Online Assessment is intended to provide a preliminary no-obligation indication of your eligibility to apply for a working holiday visa. If your online assessment is successful you may request to speak with a Visa Processing Agent, where your eligibility for the visa application can be verified. Once verified your Visa Processing Agent will discuss the Fees as outlined below and outline the visa conditions with you.

Please Note: There is no fee charged to you for use of the Online Assessment or the Free Telephone Consultation. There is no obligation for you to request a telephone consultation once completing the online assessment. In addition there is no obligation for you purchase the services outlined below once you have spoken with a Visa Processing Agent. If you choose to purchase the service either electronically, via the telephone, or making payments via cheque, cash, credit card, debit card or bank transfer, you acknowledge that you agree to the terms of service contained in this agreement.

2. Supply of Service

Upon receipt of payment, Visa Bureau shall lodge the working holiday visa application on behalf of the client within 2 business days. If the client has a previous criminal conviction or any other issue that the Visa Processing Agent believes, will complicate the processing of the visa application, the Agent in his absolute discretion may delay the processing of the visa application, until the Agent has been provided with the necessary documentation or answers from the client to support the visa application process. In such cases the Visa Processing Agent will notify the client via electronic communication within 2 business days, that he intends to delay the processing of the visa until the client has provided the necessary documentation.

Should you the client fail to produce the relevant documents required by the Visa Processing Agent, the Visa Bureau reserves the right to close your file within six calendar months from the date the service is paid for. In such circumstances there would be no refund of any fees.

When the Visa Processing agent in sole discretion believes that the application is ready to be submitted he will submit the application.

Once INZ has notified the Visa Bureau of their decision with respect to the visa application, the Visa Processing Agent will notify the client within 2 business days. If INZ require additional information from the client the Visa Processing Agent will assist where possible in the gathering of such information.

Once the Visa is granted the Visa Bureau will provide on-going email and telephone support for the duration of the Visa.

The Visa Bureau at its sole discretion may provide you with additional information, products and services with respect to your working holiday visa. Such information shall not constitute part of the service in respect to this agreement.

3. Fees
The Visa Bureau will charge the client a flat fee of 239 GBP (or a fee equal to that amount in a separate currency) per visa application. This Fee is inclusive of the INZ fee of 280 NZD (plus credit card surcharge & foreign exchange fees). Additionally, in other instances (e.g. where an application is assembled but then cancelled before lodgement), an administrative fee of £25 per visa may be applied.

Should you choose to purchase the service either electronically, via the telephone, or making payments via cheque, cash, credit card, debit card or bank transfer, you acknowledge that you agree to the terms of service contained in this agreement.

The fee is for the services stated above. You acknowledge that you are responsible for any additional fees that may be required including but not limited to, medicals, chest X-rays, court documents, couriers, certified copies, police checks, passport renewals and charges relating to the changing of travel plans.

Please note: While the Visa Bureau will endeavour to process the application in the shortest possible timescale, it does not provide any guarantees on how long it will take to process your visa. We strongly recommend that you do not make any travel booking until you have confirmation of your visa.

4. Limitations of Service

Your Visa Processing Agent will process your visa application based on the specific information you supply within the online assessment, hence if limited detail is available, certain assumptions may be necessary. If information is entered incorrectly the Visa Bureau can not be held responsible.

The information and advice provided by your Visa Processing agent is based on the New Zealand immigration legislation that pertains to the working holiday Visa. While our Visa processing Agent endeavours to offer the most accurate advice possible; immigration legislation, policies, fees, and timescales are subject to change on a frequent basis. The Visa Bureau takes no responsibility for any errors or omissions on this website, in any of its information booklets, or the advice given orally, electronically or in writing.

The accuracy of the Visa Bureau visa application on behalf of our client depends on the accuracy of the information you supply and your ability to substantiate that information if and when required by the INZ.

Visa Bureau does not make any guarantees in relation to the successful outcome of any visa application made by you or by Visa Bureau on your behalf. INZ alone has the authority to grant or refuse visa applications.

While the Visa Bureau may from time to time provide information and/or advice unrelated to the provision of immigration or visas services, included but not limited to information relating to travel, relocation, employment, accommodation, geography, and general information about life in New Zealand. None of this unrelated advice or information shall be considered to be part of the service, and the Visa Bureau will not be held responsible for accuracy or suitability of such information.

The Client also acknowledges and agrees with the limitations of service.

5. Refund Policy and Other Fees Payable

The INZ fee, once paid to the New Zealand Government, is generally non-refundable as per INZ terms and conditions. In the few exceptional cases where INZ do agree to refund the fee, Visa Bureau will return this to you. 

The Visa Bureau has a no refund policy but this may be waived in exceptional circumstances (and depending on the stage of your application) the Visa Bureau fee may be returned if you no longer wish to proceed with our services.

6. Complaints / Disputes

Should you have a complaint / dispute, we will do our best to resolve it through discussion with members of the New Zealand Visa Bureau. To see the New Zealand Visa Bureau's internal complaints procedures, please click here.

Please be aware that Visa Bureau's New Zealand Casework Department Manager is registered with the Immigration Advisers Authority (IAA). The Immigration Advisers Authority is responsible for the regulation of the immigration advice industry.

The IAA's role is to administer the licensing regime, maintain a public register of licensed immigration advisers and help with the education and professional development of immigration advisers.

The IAA is also responsible for handling complaints and anyone can make a complaint about a licensed immigration adviser or a former licensed immigration adviser.  The IAA investigates and takes enforcement action in relation to offences under the Immigration Advisers Licensing Act.  To see the Complaints and Disciplinary Procedures under the Immigration Advisers Licensing Act 2007, click here. To see the IAA's Code of Conduct, please click here.

7. Your Privacy

Visa Bureau's Privacy Policy governs the way Visa Bureau may use your information. Visa Bureau's privacy policy may be viewed by clicking here.

Call Recording

To maintain the highest standards of courtesy and service, help with training purposes and ensure that we remain compliant with regulatory requirements, we may monitor or record our phone conversations with you.

8. Third Parties

In the event that answers and information provided by Visa Bureau are used by you in advising third parties, please be advised that you do so at your own risk. You agree that you will not forward information and answers provided by Visa Bureau to any third party.

The Client indemnifies Visa Bureau against any loss, action, proceedings, costs, claims and damages which may be caused directly or indirectly by:

  • any breach by the Client of its obligations under this Agreement, OR;
  • reliance by any third party on any advice given by the Client, which was derived directly or indirectly from any information (including answers) obtained from Visa Bureau.
9. Affiliates/Third Party Services/Referrals

You understand that Visa Bureau may pay a commission in the form of a referral fee to any organisation that refers business to us, and by agreeing to these terms and conditions, you are acknowledging that we have disclosed these business and financial agreements to you.

In certain cases, Visa Bureau may receive royalties, commissions, referral fees and all marketing contributions from third parties where we refer users of www.visabureau.com to external websites that are not under the control of the Visa Bureau.  Visa Bureau does not accept any liability or responsibility for the services provided by a third party.  We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.

Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from www.visabureau.com, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant.  Visa Bureau will not be held responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. 

10. General

In this Agreement, unless the context otherwise requires references to clauses are to clauses of this Agreement, the singular includes the plural and vice versa, where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning, and a reference to any statute, includes any amendment, consolidation, modification, enactment or reprint of it or any statute replacing it.

The Visa Bureau Website is operated and controlled in England. The validity, interpretation and performance of this Agreement will be governed by the laws of England and Wales. The Client may not assign, sub-license or otherwise transfer the benefit of this Agreement without the prior written consent of Visa Bureau.

The Client agrees that the terms and conditions of this Agreement are for the benefit of Visa Bureau and each of its employees, agents and contractors and are enforceable at the suit of any such person. No failure or omission by either party to perform or observe the terms and condition of this Agreement will, except in relation to obligations to make payments under it:

  • give rise to any right of action or claim against the defaulting party, OR;
  • be treated for any purpose as a breach of this Agreement if such failure or omission arises from any cause reasonably beyond the control of that party.
11. Independent Legal Advice

All clients are advised that they are entitled to seek independent legal advice before entering into an agreement with Visa Bureau Ltd.

12. Governing Law and Jurisdiction

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
Any contracts entered into between you, the user, and Visa Bureau shall be deemed to have been made in England and shall in all respects be governed by English Law.


13. Partner offers and discounts

Discount can only be given at the point of purchase and cannot be applied retrospectively.

The partner offers cannot be used in conjunction with any other discount voucher or promotional coupon.

No cash alternative will be offered.

The Visa Bureau partner offers are availably only to the Visa Bureau client and cannot be transferred or shared.

The applicable Visa Bureau partner/promoter reserves the right at any time to (i) to stop offering the discounts to Visa Bureau clients and / or (ii) withdraw or vary the terms of the Visa Bureau discounts on reasonable notice (including as to the partners and / or offers to which any discount applies). The applicable promoter also reserves the right to alter the level of discount available and discounts and levels of such shall be as notified by Visa Bureau from time to time.

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