Visa Bureau Testimonial - The Sykes family give us their thoughts

Moving to Australia is a big decision with an often lengthy process, which is why we do everything we can to make sure stresses are kept to a minimum. That way, when your Australia visa is granted and your new life awaits, you can really appreciate just how good it feels. And while your friends and family might only listen to you enthuse about your upcoming adventure jealously, we’re more than happy to hear from you!

We recently heard from our client Chris Sykes who has just had his State Sponsored (subclass 176) visa granted. Chris, originally from Zimbabwe and now living in West Wimbledon, is an IT analyst in the banking industry and he, his wife Janine and children will eventually be settling in Melbourne but are now planning a holiday to visit Melbourne, Brisbane and Sydney later on in 2012.

The Sykes' caseworker was Matt Parker, and Chris had this to say about his Visa Bureau experience:

The Sykes family are moving to Melbourne but have
the small matter of a holiday to get out of the way first!

Firstly, I would say that Visa Bureau were outstanding in their professionalism and business ethic, by the way in which they handled my application from start to finish. From the time that I picked up the phone to inquire until the time that I received my passport in the post with my new Australian permanent residency visa in it, I have to say that I was extremely impressed with the personal service, efficiency, determination and commitment that Visa Bureau provided to me.

As far as costs are concerned, Visa Bureau are very competitive and they were straight up with me from the word 'go' in terms of exactly what it was going to cost me for each and every item, including medicals, police checks, assessments, etc. Not the cheapest out there, but still very reasonable and fair, and remember, you often get what you pay for.

Initially, the biggest attraction with using Visa Bureau was their policy around refunding the full amount of fees paid by you, in the event that they did not believe you were eligible to lodge an application (bear in mind that they do a significant amount of work for you before you lodge). Fortunately, we did not need a refund and our application progressed through the gauntlet successfully. Nonetheless, it was very comforting and reassuring to know that I would not waste any money, as I had previously with another migration agency who went bust and I had to start my application all over again. Visa Bureau succeeded.

Time wise, well let's just say that my entire application with Visa Bureau started in August 2011 and was completed in March 2012. It was fantastic to be able to just email or phone at any time and as much as I liked - no limits and no extra costs. Previous agents have required formal conference call calendar bookings and charged for consultations, etc. Visa Bureau were 'hands on' 24/7 and made me feel as though I was their only customer. Honestly, sometimes, I thought I was because I was treated like royalty. I didn't know that you could get such personal service like this these days (still).

Visa Bureau were, as I mentioned, available at my beck and call. They made me feel so confident and reassured about everything, and they kept me posted on a weekly basis, even if they had no updates. Leonie, Matt, Lucas and the team were exceptional in the way in which they managed my application and I just cannot thank them or praise them enough for making mine and my family's dreams of Australia a reality! I could easily go through the whole process again, Visa Bureau actually made it fun!

Thanks so much again, Visa Bureau, you guys are so personal, professional and efficient, it was refreshing to work with you. I will spread the good word!

If you’ve used the Australian Visa Bureau to move to Australia and would like to let us know about your experience, please get in touch by either emailing your caseworker or by using the contact form and we’ll get back to you to sort out your testimonial! 

- Dominic Ladden-Powell is the Online Editor for the Australian Visa Bureau.