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These are the Terms and Conditions under which Visa Bureau. provides processing for Electronic Travel Authority (ETA), subclass 976, 977 and 956. Please note that by making a payment online with a Visa Processing Agent, thus engaging Visa Bureau to provide you with visa processing services, you are confirming that you understand and agree to the terms and conditions of this Agreement.
ETA - Electronic Travel Authority (ETA), as prescribed under subclasses 976, 977 and 956 of the Migration Act 1958. Visitor visas are available to persons who intend a genuine short-term visit to Australia. These are not intended for persons who wish to work or remain permanently in Australia. Other options available that are processed by the Visa Bureau are the 977 (a short validity visa for persons travelling for short-stay business purposes to Australia) and 956 (a long validity multiple-entry visa for persons travelling for short-stay business purposes to Australia).
Migration Consultant - means a person trained by, and employed by the Visa Bureau to assess eligibility under specific visa subclasses.
Registered Agent – means a person registered by the Migration Agents Registration Authority
Visa Processing Agent – means a person trained by the Visa Bureau to assist in the processing of temporary visas
Business day - Monday to Friday 9.30am to 5.30am GMT, excluding all UK public holidays.
Client (‘You’) - means a person who has made a payment to Visa Bureau for the provision of an Australian visa or immigration service.
DIAC - means the Australian Department of Immigration and Multicultural and Citizenship.
Visa Bureau - means the Visa Bureau, trading as Visa Bureau.
MARA - means The Migration Agents Registration Authority.
MIA - means The Migration Institute of Australia
Registered User ('User') - means a visitor to the Website that has been given valid access to the Visa Bureau by way of an approved username and password.
Service/Services - means the service which you request via payment from Visa Bureau.
Visa Systems - means Visa Bureau's licensed proprietary software which facilitates secure access for clients and registered users to multiple online software applications.
Website - unless otherwise specified, this means the Visa Bureau website, visabureau.com
Online Assessment - means Visa Bureau's proprietary online software which facilitates the user to submit their details for assessment via visabureau.com.
Online Verification - means Visa Bureau's proprietary online software which facilitates secure access to clients and registered users to a number of online applications.
Personalised Migration Instructions (PMI) - means the exclusive licence to proprietary visa mapping technology used by Visa Bureau.
Website - unless otherwise specified, this means the Visa Bureau website, visabureau.com
Service provided, as per the Terms and Conditions, to include:
Upon Client completion of the ETA application form provided on the Visa Bureau website, your request for an ETA will be processed automatically (instantly) or by a Visa Bureau processing agent within 3 business days under normal circumstances.
Your ETA grant is subject to approval from the Australian Government. If your ETA is approved, we will send confirmation via the contact details you have provided. Visa Bureau cannot accept responsibility if any or part of these details was entered incorrectly.
The fee for the service processing subclass 976 and 977 visas is £20 (plus VAT where applicable) and is non-refundable.
The fee for the service processing subclass 956 visas is £130 and is non-refundable. The extra charge is because it is a long-validity, multiple-entry visa.
Please note: It is important to understand that the ETA Long-Validity Business Visa is one of the only Australian visas that can be approved while you already have a valid Australian visa, and will only come into effect once your current visa expires.
Therefore, if you wish your ETA Long-Validity Business Visa to take effect immediately, you will need to cancel your previous visa.
As multiple ETA applications are available under one transaction, the fee payer is deemed to have informed all parties applying under the application of these terms and conditions and accepts responsibility for this.
The fee is for the services stated above. You acknowledge that you are responsible for any additional fees that may be required including but not limited to, medicals, chest X-rays, court documents, couriers, certified copies, police checks, passport renewals and charges relating to the changing of Travel Plans.
Please note: While the Visa Bureau will endeavour to process the application in the shortest possible timescale, it does not provide any guarantees on how long it will take to process your visa. We strongly recommend that you do not make any travel booking until you have confirmation of your visa.
In most circumstances ETA visas are processed INSTANTLY; after your application is submitted, processing starts immediately and in 90% of cases confirmation of visa grant is received within seconds.
However, if any details have been entered incorrectly the application will be submitted for manual processing. In this instance processing will take a maximum of 3 business days.
Processing may also be delayed if:
3.1 eVisitor visa
In some circumstances, it may be necessary to override your ETA visa with an eVisitor visa (subclass 651).
We can apply for the eVisitor visa on your behalf, but please be aware that the following conditions will apply to you:
4.1 Delays and referrals Some ETA visa applications will be ‘referred’ to the Australian High Commission.
In most cases, there is an additional 5 working day period of wait for referred ETA applications. If your ETA visa application is referred, you may or may not be required to provide additional personal details to the Department of Immigration.
If the Australian High Commission requires further details from you, Visa Bureau will notify you. If we notify you of a referral requiring additional information, you will likely be required to complete Form 48R – a copy of which we will send to you. You will be required to fax the completed form directly to the High Commission along with a copy of your passport. Visa Bureau will then notify you whether or not your ETA has been granted.
4.2 Referrals and Refusals
Visa Bureau only processes ETA applications; we do not and will not offer advice on how to proceed or what to do in the event your ETA visa application is referred or refused. The fee paid includes processing of the ETA visa only and does not include any appeals or additional services. The cost of the ETA application is non-refundable and should your application be refused, you will not be issued a refund.
As advised above, your ETA request is processed within 3 business days. In the event that the request processed on our website establishes that you have an existing ETA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied to recover the use of our system resources.
If the client makes an error on the ETA application, they can reapply but this will incur another service charge of £20.
Visitors to Australia must be willing and able to abide by the visa validity and conditions while in Australia.
To maintain the highest standards of courtesy and service, help with training purposes and ensure that we remain compliant with regulatory requirements, we may monitor or record our phone conversations with you.
Under Australian law, a person who wishes to operate as a migration agent in Australia must be registered with the Migration Agents Registration Authority (MARA). Overseas agents are registered by choice.
The MARA maintains a strict Code of Conduct that is intended to regulate the conduct of migration agents. The Visa Bureau can confirm that Migration Agents who work for the Visa Bureau are registered in accordance with the code of conduct. A copy of the Code of Conduct can be found in Schedule 2 of the Migration Agents Regulations 1998. To view the Code of Conduct please click here.
A copy of the Information on the Regulation of the Migration Advice Profession can be found on the Visa Bureau website. To view the Information on the Regulation of the Migration Advice Profession please click here.
The client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Visa Bureau.
PLEASE DO NOT ARRANGE ANY TRAVEL TO AUSTRALIA UNTIL YOU HAVE RECEIVED EMAIL NOTIFICATION THAT YOUR ETA REQUEST HAS BEEN APPROVED BY THE AUSTRALIAN GOVERNMENT. VISA BUREAU WILL NOT BE HELD RESPONSIBLE IN ANY CIRCUMSTANCES SHOULD A VISA NOT BE GRANTED OR SHOULD A VISA NOT BE GRANTED IN ANY GIVEN TIME.
PLEASE NOTE THAT ONCE THE ETA IS GRANTED, IT WILL BE VALID FOR 12 MONTHS FROM THE DATE OF ISSUE AND WILL PERMIT A 3 MONTH STAY FROM THE DATE OF EACH ENTRY.
EVERY EFFORT HAS BEEN MADE TO ENSURE THIS AGREEMENT COMPLIES WITH CURRENT AUSTRALIAN IMMIGRATION LAW. CHANGES IN LEGISLATION CAN OCCUR AND VISA BUREAU WILL NOT BE HELD RESPONSIBLE FOR DELAYS, CANCELLATIONS, NON-ISSUANCE OF VISA AS A RESULT OF LEGISLATION CHANGES.
In the event that answers and information provided by Visa Bureau are used by you in advising third parties, please be advised that you do so at your own risk.
You agree that you will not forward information and answers provided by Visa Bureau to any third party. The Client indemnifies Visa Bureau against any loss, action, proceedings, costs, claims and damages which may be caused directly or indirectly by:
any breach by the Client of its obligations under this Agreement, OR;
reliance by any third party on any advice given by the Client, which was derived directly or indirectly from any information (including answers) obtained from Visa Bureau .
You understand that Visa Bureau may pay a commission in the form of a referral fee to any organisation that refers business to us, and by agreeing to these terms and conditions, you are acknowledging that we have disclosed these business and financial agreements to you.
In certain cases, Visa Bureau may receive royalties, commissions, referral fees and all marketing contributions from third parties where we refer users of visabureau.com to external websites that are not under the control of the Visa Bureau. Visa Bureau does not accept any liability or responsibility for the services provided by a third party. We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.
Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from visabureau.com, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant. Visa Bureau will not be held responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
In this Agreement, unless the context otherwise requires references to clauses are to clauses of this Agreement, the singular includes the plural and vice versa, where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning, and a reference to any statute, includes any amendment, consolidation, modification, enactment or reprint of it or any statute replacing it.
The Visa Bureau Website is operated and controlled in England. The validity, interpretation and performance of this Agreement will be governed by the laws of England and Wales. The Client may not assign, sub-license or otherwise transfer the benefit of this Agreement without the prior written consent of Visa Bureau.
The Client agrees that the terms and conditions of this Agreement are for the benefit of Visa Bureau and each of its employees, agents and contractors and are enforceable at the suit of any such person.
No failure or omission by either party to perform or observe the terms and condition of this Agreement will, except in relation to obligations to make payments under it:
All clients are advised that they are entitled to seek independent legal advice before entering into an agreement with Visa Bureau.
ETA visas are electronic; therefore no stamp or label will be placed or is required to be placed, in your passport. The visa is linked to your passport number.
©Visa Bureau 2003-2012
The Australian Visa Bureau is a division of Visa Bureau, a website specialising in visa and immigration information to Australia.
Members of the Australian Visa Bureau migration casework department are registered with MARA