Customer Service Manager Jobs in Australia

Customer Service Manager - If your profession is Customer Service Manager in accordance with the Australian and New Zealand Standard Classification of Occupations (ANZSCO) 149212 then you are currently in demand by employers in Australia.

Customer Service Manager is NOT currently on the Medium and Long term Strategic Skills List (MLTSSL) or the Short-term Skilled Occupation List (STSOL).

It is not possible to apply for an Australian visa under the General Skilled Migration (GSM) Program.

If you are aged under 31 (or 35 in some instances) it is likely you are eligible for a Working Holiday Visa to Australia which will allow you to live and work in Australia for up to two years.

Australian Working Holiday Visa Assessment

Alternatively, if your partner or spouse has experience or is employed in one of the applications currently listed on the MLTSSL or STSOL, you may wish to consider using them as the main applicant.

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Customer Service Manager

Organises and controls the operations of a call or contact centre. May work in a call centre.

Tasks:

  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • may work in a call centre

Specialisations:

  • No data exists

Minimum Requirements:

  • No data exists

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