Call or Contact Centre Operator Jobs in Australia

Call or Contact Centre Operator is NOT currently on the Medium and Long term Strategic Skills List (MLTSSL) or the Short-term Skilled Occupation List (STSOL).

It is not possible to apply for an Australian visa under the General Skilled Migration (GSM) Program.

If you are aged under 31 (or 35 in some instances) it is likely you are eligible for a Working Holiday Visa to Australia which will allow you to live and work in Australia for up to two years.

Australian Working Holiday Visa Assessment

Alternatively, if your partner or spouse has experience or is employed in one of the applications currently listed on the MLTSSL or STSOL, you may wish to consider using them as the main applicant.

Skilled Immigration Visa Assessment

Call or Contact Centre Operator

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Tasks:

  • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • identifying requirements and recording information into computer systems
  • coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • developing rosters and managing staff numbers to meet work flows
  • listening to calls conducted by call centre operators and providing performance feedback
  • monitoring and timing calls
  • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
  • updating databases to reflect changes to the status of customers and prospective customers
  • arranging the despatch of goods, information kits and brochures to customers and interested parties
  • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
  • issuing invoices and receiving electronic payments for goods and services provided

Specialisations:

  • No data exists

Minimum Requirements:

  • No data exists

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